EXPOSED: Inside the Life of an Airbnb property Manager (feat. My Airbnb Manager)

Summary

Hayley, the director of operations and hospitality, explains various operational aspects of managing multiple Airbnb properties, focusing on cleaning, laundry, guest communication, and guest verification. She discusses how her team handles laundry, guest communication with a customer service team, and the challenges of guest verification with properties requiring it. She also describes their process for dealing with house rule violations.